Finance, admin and client service apprenticeships

Developing practical skills for every business

Finance, admin and client service Apprenticeships

Apprentices learn how to effectively contribute to existing teams and increase their contribution over the course of the apprenticeship. Every apprenticeship includes comprehensive training on productivity software and personal and business growth.

Supported by our Learning & Development Specialists every step of the way, we help you to develop talent that is trained specifically to fit your business needs through a mix of practical in-work assessments and distance learning.

Finance, admin and client service apprentices work across a range of departments in roles like junior bookkeepers, business analysts, resourcers, junior recruiters and project administrators.

How

Assessing your needs

Helping you to understand how an apprentice could compliment your existing team.

Future LDN Career Kickstarters

Meet a selection of awesome candidates looking to work for your company. Experience Networking, Elevator Pitches and Speed Interviews before inviting matched candidates to experience a Work Trial at your offices so that you know your apprentice understands and more importantly enjoys the role!

Programme induction and success meeting

Ensuring your apprentice knows what’s expected of them at work and on their course.

Monthly support visits

Regular in-work visits to discuss progress, set learning objectives and review performance.

Future LDN one day workshops

Monthly workshops at our training rooms for all Future LDN Apprentices

Costs

Training

Have a Payroll of less than £3million per year?
Then your training costs per apprentice will start from just £75+VAT per month per apprentice and if you have fewer than 50 employees, apprentices aged 16-18 years old are trained for FREE!

Payroll more than £3million per year?

Talk to us about how to invest your apprenticeship levy in young people looking for their first jobs through the LDN Group.

Salary

£10,400 per annum
No national insurance contributions

Grant

If you hire a 16-18-year-old, you are eligible to apply for a £500 grant at 12-weeks from the apprentice’s induction date and another £500 at 52-weeks (£1000 total).

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  • We know building a successful business is all about nurturing great people. Identifying and developing talent is in our DNA, and we work closely with every client to match them with talented young people eager to learn.
  • We offer 2 industry specific training programmes designed to meet a diverse range of business needs. 
  • We know building a successful business is all about nurturing great people. Identifying and developing talent is in our DNA, and we work closely with every client to match them with talented young people eager to learn.
  • We offer 2 industry specific training programmes designed to meet a diverse range of business needs. 
  • Our unique Future LDN programme provides business apprenticeships.
  • Founded in 2011, we are London’s most exciting apprenticeship provider for business.
  • Our unique Future LDN programme provides business apprenticeships.
  • Founded in 2011, we are London’s most exciting apprenticeship provider for business.
  • Our unique Future LDN programme provides business apprenticeships.
  • Founded in 2011, we are London’s most exciting apprenticeship provider for business.
  • 86% of our apprentices successfully complete their programmes and achieve the qualification.
  • We’re regulated by Ofsted, funded by the Skills Funding Agency and accredited by Pearson Education.
  • Our top quality apprentices come through our rigorous recruitment process to ensure the perfect fit for both the employer and apprentice. 
  • 86% of our apprentices successfully complete their programmes and achieve the qualification.
  • We’re regulated by Ofsted, funded by the Skills Funding Agency and accredited by Pearson Education.
  • Our top quality apprentices come through our rigorous recruitment process to ensure the perfect fit for both the employer and apprentice. 

Programme Overview

LDN Group runs Career Kickstarters every week for Future LDN programmes to connect employers with prospective candidates through a series of events including a networking lunch, elevator pitches and speed interviews. Your first opportunity to meet and chat with budding apprentices is over a ‘networking lunch’ provided by us. You’ll also get to ask members of the LDN Group team any questions you have about hiring an apprentice. After lunch, candidates as well as employers deliver their elevator pitches to the whole group. Candidates talk about their strengths, why they want an apprenticeship and more, and employers talking about their company and the roles on offer.

The last activity of the day is the all-important speed interviews where you interview each candidate for 5 minutes. After our candidates have left we complete a comprehensive feedback session on each applicant and their suitability for your roles. Those candidates that catch your eye during the day and are interested in your role, can work trial at your company as soon as the next day. Our Business Development team will be on hand to support and feedback to you throughout the afternoon helping you to understand what candidates we think would make an AWESOME apprentice for your business.

The Process

Who is it for?

Employers looking for energetic & enthusiastic candidates who are willing to learn and eager to develop their skills.
The candidates will be looking to embark on one of the following business apprenticeship pathways: Digital Project Admin, Digital Finance & Digital Client Services.

What comes before the FL-CK?

The candidates are shortlisted, have been through our screening process involving face to face interviews and assessment of English and Maths levels to ensure only suitable candidates meet with employers on the day.

The Career Kickstarter schedule

1300-1400

Employer Networking Lunch

Get to know our applicants at a relaxed lunch, start understanding their motivations and enthusiasm for apprenticeships with the LDN Group.


1400-1430

Elevator Pitches

All applicants and employers present a quick 30 second elevator pitch about their situation / their company, why they want to hire / be an apprentice and an interesting fact about themselves.


1430-1600

Speed Interviews

Interview each applicant for 5 mins highlighting potential hires and drilling down on individual’s goals and ambitions.


1600-1700

Interview Debrief

Working with LDN Group staff, our employer’s feedback on each applicant and their suitability for roles and future pathways. Arrange work trials with Business Development team with your highlighted applicants.

Next Steps

Following a Career Kickstarter our applicants attend a number of Work Trials with businesses to find an employer that meets their expectations and somewhere where they feel they will grow and develop in their roles.

Programme Overview

Future LDN Digital Client Services Apprentices will learn critical skills relating to productivity software as well as receiving grounding in the effective use of CRM systems and databases.

There is a strong focus on dealing effectively and professionally with clients.

The training focuses on 4 key areas:

  • Productivity Software
  • Word Processing & Spreadsheet Software, CRM Systems
  • Processes, Data & Security
  • Business Systems & Processes, System Design, Data Security
  • Customer Care & Communication
  • Customer Service, Communication Tools, Customer Relationships
  • Personal & Business Growth
  • Business Development, Responsibilities, Work effectively & Professionally

Qualifications in this course

Apprentices work towards their qualifications over the course of the 13 month apprenticeship with the support of a qualified and experienced Learning & Development Specialist (LDS). LDSs visit apprentices at least once a month in the workplace, spending up to 3 hours at each visit coaching and developing the apprentice’s skills. At each visit, the LDS conducts a formal review with the apprentice and manager to set targets and track progress. At the end of the apprenticeship, they will achieve the following qualifications:

  • Advanced Apprenticeship in IT, Software, Web & Telecoms Professionals
  • Edexcel Level 3 Diploma in Professional Competence for IT, Software, Web & Telecoms Professionals
  • Edexcel Level 3 Diploma in ICT Systems & Principles
  • Level 2 Functional Skills Maths, English & ICT (if required by eligibility rules)

Delivery Model & Duration

  • This Apprenticeship takes 13 months to complete. Workplace visits with a dedicated Learning & Development Specialist take place monthly where training is delivered.
  • 13 Month Apprenticeship
  • 5 hours per week of self directed study time
  • Monthly Visits & Pastoral Support from LDS

** apprentices who fall behind are offered catch up sessions in our training centre on a flexible basis.

Curriculum

Delivered through training reviews in the workplace, Apprentices will be guided through areas of using IT effectively to provide a service to clients. The Apprentice will cover IT tools, such as MS Excel, & presentation software to collect, analyse and communicate customer data to improve the effectiveness of the business.

Successful customer relationships require an understanding of business processes. Every employee should have a grasp on systems used to manage these processes and data they collect. Apprentices will complete an investigation of requirements for an IT system in the workplace. They will be able to evaluate the current system, recognise problems, & produce a requirements specification for the proposed solution.

Every business needs to be able to attract, retain and develop customer relationships. This module supports Apprentices to use communication tools including E-mail, CRM Systems & databases, to gather & share customer information to manage & develop customer relationships.

Curriculum Areas

Productivity Software

Word Processing & Spreadsheet Software, CRM Systems

Processes, Data & Security

Business Systems & Processes, System Design, Data Security

Customer Care & Communication

Customer Service, Communication Tools, Customer Relationships

Personal & Business Growth

Business Development, Responsibilities, Work effectively & Professionally

The Process

Who is it for:

The Future LDN Digital Client Services Apprenticeship (Level 3) is for young people with a who are interested in getting a foot onto the career ladder and starting to work in a professional environment. Candidates should be actively seeking work in client services or sales roles and be able to demonstrate their energy, enthusiasm and willingness to learn. Ideal candidates will be able to demonstrate strong teamwork, communication & organisational skills and should be confident dealing with people face to face and on the phone. If you’re passionate about getting a where dealing with clients and helping a business to grow then the Digital Client Services apprenticeship is for you.

What comes before the apprenticeship?

The Future LDN Career Kickstarter! FL-CK is our awesome, day-long course which gives young people the opportunity to meet with and get to know employers. It starts with a morning of practicing your interview techniques and building confidence. In the afternoon, we invite employers to join candidates for a light lunch. This is followed by elevator pitches from employers and candidates, and an afternoon of speed interviews!

Takeaways

By completing an apprenticeship with Future LDN, the apprentice will receive the following:

  • Advanced Apprenticeship in IT, Software, Web & Telecoms Professionals
  • A year of highly valuable work experience in an industry leading company
  • A network of friends, colleagues and contacts upon which to build a career
  • Dedicated 1 – 2 – 1 support and guidance both in the workplace and out
  • In-depth knowledge of customer relationship management & use of supporting IT software.

Progression

75% of apprentices who achieve a Future LDN Apprenticeship go on to be offered a permanent role with their employer. Apprentices can progress onto the Future LDN Level 4 Business Administration Apprenticeship. Those who are not offered a permanent role have access to dedicated support to work out their next step. Those who continue to work can expect to start earning more money and to develop into roles such as Business Liaison Officers & Account Managers.

Programme Overview

Future LDN Digital Finance Apprentices develop the fundamental skills of working in a business environment, and gain proficiency and practice in business finance.

The training focuses on 4 key areas:

  • Productivity Software For Finance
  • Word Processing Software, Spreadsheet Software, Presentation Software
  • System Security & Confidentiality
  • Data Protection, Data Security Systems, Information Management
  • Customer Care & Communication
  • Communication Tools, Customer Relationships, Effective service
  • Personal & Business Growth
  • Business Development, Workplace Responsibilities, Personal & Professional Development

Qualifications in this course

Apprentices work towards their qualifications over the course of the 13 month apprenticeship with the support of a qualified and experienced Learning & Development Specialist (LDS). LDSs visit apprentices at least once a month in the workplace, spending up to 3 hours at each visit coaching and developing the apprentice’s skills. At each visit, the LDS conducts a formal review with the apprentice and manager to set targets and track progress. At the end of the apprenticeship, they will achieve the following qualifications:

  • Advanced Apprenticeship in IT, Software, Web & Telecoms Professionals
  • Edexcel Level 3 Diploma in Professional Competence for IT, Software, Web & Telecoms Professionals
  • Edexcel Level 3 Diploma in ICT Systems & Principles
  • Level 2 Functional Skills Maths, English & ICT (if required by eligibility rules)

Delivery Model & Duration

  • This Apprenticeship takes 13 months to complete. Workplace visits with a dedicated Learning & Development Specialist take place monthly where training is delivered.
  • 13 Month Apprenticeship
  • 5 hours per week of self directed study time
  • Monthly Visits & Pastoral Support from LDS

** apprentices who fall behind are offered catch up sessions in our training centre on a flexible basis.

Curriculum

Modern software used for productivity has the potential to completely change the way a business operates. This module delivers advanced training to Apprentices in Email, Word Processing, Spreadsheet, and Presentation Software.

Financial Departments handle confidential information on a daily basis; Apprentices learn and develop an awareness to the security risks encountered by modern businesses as it is critical to an individual’s success working in finance. Apprentices will develop their knowledge of Data Protection & Security of Customer Data; Management of Confidential Information; Systems to Improve Data Security and apply these in the workplace.

The finance team deals with customers everyday, therefore apprentices develop a strong understanding of communicating effectively and the need for providing effective customer service to finance customers. With appropriate behaviours for customer service, using appropriate communication tools, managing & developing customer relationships.

Effective employees are aware of their own personal and professional development, as well as the business’ development and growth in which they work. Therefore, our apprentices learn to Work effectively and professionally, being aware of their responsibilities in the workplace and contribute to innovation & business development.

Curriculum Areas

Delivered through training reviews in your workplace, you will be guided through areas of using IT effectively to manage financial information. This will include: Communicating Financial Information, Effectiveness, Professionalism, Customer Care, Systems Security & Confidentiality, Process Analysis & Improvement. Delivered through training reviews in your workplace, you will be taught the theory to be able to perform in your job role effectively.

The training focuses on 4 key areas:

  • Productivity Software For Finance
  • Word Processing Software, Spreadsheet Software, Presentation Software
  • System Security & Confidentiality
  • Data Protection, Data Security Systems, Information Management
  • Customer Care & Communication
  • Communication Tools, Customer Relationships, Effective service
  • Personal & Business Growth
  • Business Development, Workplace Responsibilities, Personal & Professional Development

The Process

Who is it for:

The Future LDN Digital Finance Apprenticeship (Level 3) is for young people with a who are interested in getting a foot onto the career ladder and starting to work in a professional environment. While this is not a finance apprenticeship, it is a great way to gain experience working in a finance team. Ideal candidates will be good at maths, but also good at dealing with people. They will have excellent attention to detail and an appreciation of the importance of confidentiality. The best candidates will be able to demonstrate strong teamwork, communication & organisational skills. If you’re passionate about learning how the finances of businesses work, willing to work hard, and want to carve out a long-lasting career, then our Digital Finance apprenticeship is for you.

What comes before the apprenticeship?

The Future LDN Career Kickstarter! FL-CK is our awesome, day-long course which gives young people the opportunity to meet with and get to know employers. It starts with a morning of practicing your interview techniques and building confidence. In the afternoon, we invite employers to join candidates for a light lunch. This is followed by elevator pitches from employers and candidates, and an afternoon of speed interviews!

Takeaways

By completing an apprenticeship with Future LDN, the apprentice will receive the following:

  • Advanced Apprenticeship in IT, Software, Web & Telecoms Professionals
  • A year of highly valuable work experience in an industry leading company
  • A network of friends, colleagues and contacts upon which to build a career
  • Dedicated 1 – 2 – 1 support and guidance both in the workplace and out
  • In-depth knowledge of customer relationship management & use of supporting IT software.

Progression

75% of apprentices who achieve a Future LDN Apprenticeship go on to be offered a permanent role with their employer. Apprentices can progress onto the Future LDN Level 4 Business Administration Apprenticeship. Those who are not offered a permanent role have access to dedicated support to work out their next step. Those who continue to work can expect to start earning more money and to develop into roles such as Finance Administrator and Junior Accountant Assistant.

Programme Overview

Future LDN Digital Project Admin Apprentices develop the skills needed to plan, develop, implement and evaluate projects to improve the efficiency of administration processes.

Apprentices gain proficiency and practice in business theory, tools and techniques to plan and implement projects in the workplace as well as the tools & techniques to communicate effectively.

The training focuses on 4 key areas:

  • Customer Care, Communication and Security
  • Customer Service, Professional Communication, Customer confidentiality, Data Security
  • Project Planning and Implementation
  • Project Lifecycle, Agile, Trello, Budgeting
  • Productivity Software
  • Slack, Presentation Software, Trello, Written Communication Skills
  • Personal and Business Growth
  • Professional Communication IT Improvements, LEAN Management Techniques

Qualifications in this course

Apprentices work towards their qualifications over the course of the 13 month apprenticeship with the support of a qualified and experienced Learning & Development Specialist (LDS). LDSs visit apprentices at least once a month in the workplace, spending up to 3 hours at each visit coaching and developing the apprentice’s skills. At each visit, the LDS conducts a formal review with the apprentice and manager to set targets and track progress. At the end of the apprenticeship, they will achieve the following qualifications:

  • Advanced Apprenticeship in IT, Software, Web & Telecoms Professionals
  • Edexcel Level 3 Diploma in Professional Competence for IT, Software, Web & Telecoms Professionals
  • Edexcel Level 3 Diploma in ICT Systems & Principles
  • Level 2 Functional Skills Maths, English & ICT (if required by eligibility rules)

Delivery Model & Duration

  • This Apprenticeship takes 13 months to complete. Workplace visits with a dedicated Learning & Development Specialist take place monthly where training is delivered.
  • 13 Month Apprenticeship
  • 5 hours per week of self directed study time
  • Monthly Visits & Pastoral Support from LDS

** apprentices who fall behind are offered catch up sessions in our training centre on a flexible basis.

Curriculum

During the course of this 13 month apprenticeship, Apprentices will be guided through areas of using IT effectively to manage projects and administration.

At the outset of the apprenticeship, the manager, learner and Learning and Development Specialist will decide on a project for the learner to manage which will increase efficiency in the organisation. The Apprentice will learn and apply relevant project management techniques to the project as they undertake it. Unless otherwise specified, the apprentice will be supported to work according to Agile project management methodologies. The Apprentice will be supported in using digital tools including Trello, Excel & Presentation Software to plan all aspects of the project including budget forecasting & monitoring.

In addition to their project, apprentices will receive support from their Learning and Development Specialist to develop their skills in communicating and dealing with colleagues and other stakeholders, including customers. Training will be provided on understanding and complying with information and data security policies and procedures and on a range of productivity and communication software.

Finally, apprentices will also receive support to develop their understanding of their own skills and progression.

Curriculum Areas

Customer Care, Communication and Security

Customer Service, Professional Communication, Customer confidentiality, Data Security

Project Planning and Implementation

Project Lifecycle, Agile, Trello, Budgeting

Productivity Software

Slack, Presentation Software, Trello, Written Communication Skills

Personal and Business Growth

Professional Communication IT Improvements, LEAN Management Techniques

The Process

Who is it for:

The Future LDN Digital Project Admin Apprenticeship (Level 3) is for young people with a who are interested in getting a foot onto the career ladder and starting to work in a professional environment. Candidates should be actively seeking work in administrative roles and be able to demonstrate their energy, enthusiasm and willingness to learn. Ideal candidates will be able to demonstrate strong teamwork, communication & organisational skills; this could include school projects or previous experience. If you’re passionate about getting a job working as an administrator in a professional office environment, willing to work hard, and want to carve out a long-lasting career, then an apprenticeship is for you.

What comes before the apprenticeship?

The Future LDN Career Kickstarter! FL-CK is our awesome, day-long course which gives young people the opportunity to meet with and get to know employers. It starts with a morning of practicing your interview techniques and building confidence. In the afternoon, we invite employers to join candidates for a light lunch. This is followed by elevator pitches from employers and candidates, and an afternoon of speed interviews!

Takeaways

By completing an apprenticeship with Future LDN, the apprentice will receive the following:

  • Advanced Apprenticeship in IT, Software, Web & Telecoms Professionals
  • A year of highly valuable work experience in an industry leading company
  • A network of friends, colleagues and contacts upon which to build a career
  • Dedicated 1 – 2 – 1 support and guidance both in the workplace and out
  • Portfolio of work documenting the tools & techniques of the project lifecycle from initial idea through to completion.

Progression

75% of apprentices who achieve a Future LDN Apprenticeship go on to be offered a permanent role with their employer. Apprentices can progress onto the Future LDN Level 4 Business Administration Apprenticeship. Those who are not offered a permanent role have access to dedicated support to work out their next step. Those who continue to work can expect to start earning more money and to develop into roles such as Office Administrator, Office Manager or Project Assistant.