Digital Client Services Apprenticeship Future LDN LDN Group
FUTURE LDN
Productivity Software

Digital Client Services Apprentices will be guided through areas of using IT effectively to provide a service to clients. Over the course of the Apprenticeship,  learners will cover IT tools, such as MS Excel, & presentation software to collect, analyse and communicate customer data to improve the effectiveness of the business.

FUTURE LDN
Processes, Data and Security

Successful customer relationships require an understanding of business processes.  Apprentices will complete an investigation of requirements for an IT system in the workplace. They will be able to evaluate the current system, recognise problems, & produce a requirements specification for the proposed solution.

FUTURE LDN
Customers and Communication

Every business needs to be able to attract, retain and develop customer relationships. This module supports Apprentices to use communication tools including email, CRM systems & databases, to gather & share customer information to manage & develop customer relationships.

FUTURE LDN
Personal and business growth

Effective employees are aware of their own personal and professional development, as well as the business’ development and growth. Therefore, our Apprentices learn to work effectively and professionally, being aware of their responsibilities in the workplace and contribute to innovation & business development.